Refund Policy

Returns, Exchanges & Refunds

We want you to love your Joeve Paris pieces. If something isn't right, here's how it works.

1. Return window

You have 14 days from the date of delivery to request a return or exchange.

2. Conditions

Items must be unworn, unwashed and undamaged, with all original tags attached.
Items must be returned in their original packaging.
For hygiene reasons, swimwear bottoms, bodysuits and earrings cannot be returned unless faulty.
Gift cards are non-refundable.

3. How to start a return

Email us at contact@joeveparis.com with your order number and the item(s) you want to return. We'll reply with the return address and instructions. Items sent back without first contacting us will not be accepted.

4. Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund, and return shipping is on us.

5. Return shipping costs

For change-of-mind returns, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

6. Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Your bank may take a few additional business days to post the refund.